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Most permit expediters think growth means only chasing new clients. But the real winners? They build engines that make old clients come back — and bring their friends with them. In 2025, growth isn’t just about leads. It’s about retention, trust, and reputation — and how every project you finish either earns you a repeat client or a silent one-time transaction. Let’s break down what separates expediters who attract referrals automatically from those who constantly have to hu

You didn’t become a permit expediter to chase leads. You became one to move projects forward, deal with cities, and deliver exceptional results — not to spend half your day sending follow-ups, chasing quotes, and qualifying prospects who might never sign. And yet, that’s what growth often feels like: the better you get, the busier you become… but not always in the right ways. Leads pile up, projects lag, and suddenly, you’re managing the chaos instead of managing your busines

You’d think by 2025, every permit expediter would have their sales process figured out. CRMs, automation, AI, all the tools are there. And yet — week after week — projects go dark, prospects disappear, and new leads that should’ve closed quietly vanish. So what’s really happening? Let’s break down the hidden leaks that most expediters ignore — and what separates the top 10% from everyone else. 1. The “Call-Once” Trap Let’s start with the obvious one. You make contact, maybe s